Jira Service Management

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implementation","icon":12411,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12411","groups":[],"key":""},{"id":"123","name":"Inbound Email Requests (support@tokenio.atlassian.net)","descriptionHtml":"","callToAction":"Inbound Email Requests (support@tokenio.atlassian.net)","introHtml":"This will be used for Emails","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"229","name":"Performance/Load Test","descriptionHtml":"","callToAction":"Performance/Load Test","introHtml":"Use this to schedule a performance/load test","icon":12324,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12324","groups":[],"key":""},{"id":"228","name":"Production Testing Request","descriptionHtml":"","callToAction":"Production Testing Request","introHtml":"Use this to report testing issues (either live/production)","icon":12303,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12303","groups":[],"key":""},{"id":"224","name":"Sandbox Testing Request","descriptionHtml":"Use this to report sandbox testing issues","callToAction":"Sandbox Testing Request","introHtml":"Use this to report sandbox testing issues","icon":12306,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12306","groups":[],"key":""},{"id":"234","name":"Service Desk User Registration","descriptionHtml":"","callToAction":"Service Desk User Registration","introHtml":"Use this to request to add users to your organisation in support.token.io","icon":12406,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12406","groups":[],"key":""},{"id":"223","name":"Service Issue","descriptionHtml":"Only use this to report Production Incidents that are affecting live transactions.\n(for 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