{"xsrfToken":"BFBC-KIKN-522J-U0S2_c775f1ad942641d703b37719b621985bb2c5166a_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2d8ec4","headerLinkHoverBGColor":"#2d8ec4","headerBadgeColor":"#2d8ec4"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Token Client Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Token Client Services","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2e91d2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a8e40a22-cbb2-4471-a69a-1c5f91646234/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODJjOWQ4MS0zNmNmLTRjYTMtYWJlOS1jM2Q2NWIxMjIwZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4ZTQwYTIyLWNiYjItNDQ3MS1hNjlhLTFjNWY5MTY0NjIzNCI6WyJyZWFkIl19LCJleHAiOjE1OTY2OTUzNzIsIm5iZiI6MTU5NjY5NDcxMn0.6kVRDiLzGCKJyweieJOxl_g-Mu987dEcaxmoB1K5diU&client=182c9d81-36cf-4ca3-abe9-c3d65b1220f3&height=300&mode=fit","bannerMediaApiFileId":"a8e40a22-cbb2-4471-a69a-1c5f91646234","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"sup","projectId":11628,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"152","name":"Test Issue","descriptionHtml":"","callToAction":"Test Issue","introHtml":"<p>Use this to report test findings (using the TokenTestTool)</p>","icon":12310,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12310","groups":[],"key":""},{"id":"139","name":"Performance/Load test","descriptionHtml":"","callToAction":"Performance/Load test","introHtml":"<p>Schedule a performance/load test</p>","icon":12324,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12324","groups":[30],"key":""},{"id":"43","name":"Developer Registration","descriptionHtml":"","callToAction":"Developer Registration","introHtml":"<p>Request to access Sandbox</p>","icon":12303,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12303","groups":[],"key":""},{"id":"67","name":"Service Issue","descriptionHtml":"","callToAction":"Service Issue","introHtml":"<p>Need to report a service Incident</p>","icon":12323,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12323","groups":[],"key":""},{"id":"123","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>This will be used for Emails</p>","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"170","name":"End to End Integration Testing Issue","descriptionHtml":"","callToAction":"End to End Integration Testing Issue","introHtml":"<p>Use this to report issues found in end to end integration testing</p>","icon":12310,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12310","groups":[39],"key":""},{"id":"132","name":"Agent created Change ","descriptionHtml":"","callToAction":"Agent created Change ","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"140","name":"Integration/Onboarding Questions","descriptionHtml":"","callToAction":"Integration/Onboarding Questions","introHtml":"<p>Use this for integration/onboarding questions and to report Sandbox issues</p>","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[29,30],"key":""},{"id":"133","name":"Agent created Service Request ","descriptionHtml":"","callToAction":"Agent created Service Request ","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"128","name":"Service Issue","descriptionHtml":"","callToAction":"Service Issue","introHtml":"<p>Use this to report Production Incidents. For all Sandbox-related queries, please use Integration/Onboarding Questions.</p>","icon":12323,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12323","groups":[30],"key":""},{"id":"134","name":"Agent created Incident","descriptionHtml":"","callToAction":"Agent created Incident","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"135","name":"Agent created TPP Onboarding and Revocation","descriptionHtml":"","callToAction":"Agent created TPP Onboarding and Revocation","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"136","name":"Agent created Problem","descriptionHtml":"","callToAction":"Agent created Problem","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"129","name":"How to ...","descriptionHtml":"","callToAction":"How to ...","introHtml":"<p>Need help with something</p>","icon":12306,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12306","groups":[30],"key":""},{"id":"130","name":"TPP Onboarding","descriptionHtml":"","callToAction":"TPP Onboarding","introHtml":"<p>To add a TPP onto the Token network</p>","icon":12307,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12307","groups":[32],"key":""},{"id":"131","name":"TPP Offboarding","descriptionHtml":"","callToAction":"TPP Offboarding","introHtml":"<p>To initiate the revocation of a TPP from the Token network or against a specific ASPSP</p>","icon":12302,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12302","groups":[32],"key":""},{"id":"127","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12332,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12332","groups":[31,30],"key":""},{"id":"126","name":"Help and Information","descriptionHtml":"","callToAction":"Help and Information","introHtml":"","icon":12316,"iconUrl":"https://tokenio.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12316","groups":[31,30],"key":""}],"reqGroups":[{"id":31,"name":"General"},{"id":30,"name":"Support"},{"id":29,"name":"Integration"},{"id":32,"name":"TPP Management"},{"id":39,"name":"Crowdsource Testing"}],"orderMapping":{"18":[80,79],"39":[170],"31":[127,126],"30":[129,128,140,127,139,126],"15":[82,67,78],"29":[140],"17":[74,73,76],"16":[77,69,72,71],"6":[17,40,43,23,18,19,20],"32":[130,131],"10":[41,42],"13":[52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97b8c8fe-4df3-3e12-a658-3bc0d0476f47","appLinkName":"System Confluence","appLinkUrl":"https://tokenio.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://tokenio.atlassian.net/wiki/spaces/SUP"},"labels":[],"projectKey":"SUP","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"SERVICE UPDATE","userLanguageMessageWiki":"<p>(1) Barclays is experiencing minor intermittent disruption to service which may result in TPPs observing an increase in 400 errors. This is under investigation and Barclays will update the community when this is resolved.</p> \n<p>For the latest on API downtime, click this OBIE link <a href=\"https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime</a></p>","defaultLanguageHeader":"SERVICE UPDATE","defaultLanguageMessage":"(1) Barclays is experiencing minor intermittent disruption to service which may result in TPPs observing an increase in 400 errors. This is under investigation and Barclays will update the community when this is resolved.\n\nFor the latest on API downtime, click this OBIE link https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Token Client Services","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tokenio.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Ftokenio.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ZGY0OTM5MDczNWZhYTdhNTcxMzg0YWU3MGRlYjMzMmVmZWQ1MDdhNjU5OTk5NmE0NWI4M2M5ZTFiN2M3ZDA1IiwiaXNzIjoiamlyYTpkMjZjMWI2Yi1lY2Q0LTRmZGYtYWMxNS0yZTg2ZjE1NzAxOTgiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNTk2Njk1NjcyLCJpYXQiOjE1OTY2OTQ3NzJ9.IU75CF19ez9hQs0Oo8BqZGZrmhW-fBgTyNqMyQNqUt0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmQyNmMxYjZiLWVjZDQtNGZkZi1hYzE1LTJlODZmMTU3MDE5OCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTE2MjgifX19LCJleHAiOjE1OTY2OTU2NzIsImlhdCI6MTU5NjY5NDc3Mn0.KhioIr001uE1koFemi9lzGitQ9Pswijp33iV5R-rHx4\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"11628\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"11628\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://tokenio.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"noSub\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tokenio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BFBC-KIKN-522J-U0S2_c775f1ad942641d703b37719b621985bb2c5166a_lout","baseUrl":"https://tokenio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"182c9d81-36cf-4ca3-abe9-c3d65b1220f3","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}