Jira Service Management

{"xsrfToken":"BFBC-KIKN-522J-U0S2_52078df73507d80c70e4eb182afb5484821a69b3_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bad3de","headerLinkHoverBGColor":"#bad3de","headerBadgeColor":"#bad3de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0cd8a605-afb3-41d4-9228-166a1aa80ef4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODJjOWQ4MS0zNmNmLTRjYTMtYWJlOS1jM2Q2NWIxMjIwZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjZDhhNjA1LWFmYjMtNDFkNC05MjI4LTE2NmExYWE4MGVmNCI6WyJyZWFkIl19LCJleHAiOjE2NTk5NzMxOTgsIm5iZiI6MTY1OTk3MjU5OH0.oHc2hEVZbnJ5AVMnZgrdXnjZhQqF_6T7A19Jt8m-g1k&client=182c9d81-36cf-4ca3-abe9-c3d65b1220f3&mode=fit","logoId":"0cd8a605-afb3-41d4-9228-166a1aa80ef4","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Token Client Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Token Client Services","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c0f36","helpCenterTitleColor":"#1c0f36","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"sup","projectId":11628,"serviceDeskId":2,"name":"Support","description":"Welcome! You can raise a Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"177","name":"Customer Service Form","descriptionHtml":"Form to be used to request help with any issues related to Token services. Please fill in all the fields so that we can help without delay.","callToAction":"Customer Service Form","introHtml":"Customer Service Form","icon":12430,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12430","groups":[],"key":""},{"id":"43","name":"Developer Registration","descriptionHtml":"","callToAction":"Developer Registration","introHtml":"Request to access Sandbox","icon":12303,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12303","groups":[],"key":""},{"id":"187","name":"New Bank Connection Request","descriptionHtml":"","callToAction":"New Bank Connection Request","introHtml":"Use this if you want to request the ability to connect to a bank not currently available","icon":12345,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[],"key":""},{"id":"67","name":"Service Issue","descriptionHtml":"","callToAction":"Service Issue","introHtml":"Need to report a service Incident","icon":12323,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12323","groups":[],"key":""},{"id":"123","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"This will be used for Emails","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"190","name":"New Service Issue","descriptionHtml":"","callToAction":"New Service Issue","introHtml":"","icon":12323,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12323","groups":[],"key":""},{"id":"192","name":"Connectivity Help and Information","descriptionHtml":"","callToAction":"Connectivity Help and Information","introHtml":"","icon":12316,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12316","groups":[],"key":""},{"id":"193","name":"Sandbox Issues and Requests","descriptionHtml":"","callToAction":"Sandbox Issues and Requests","introHtml":"","icon":12345,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[],"key":""},{"id":"173","name":"Integration Questions","descriptionHtml":"","callToAction":"Integration Questions","introHtml":"Select this if you have a question or want help with integration","icon":12345,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[29],"key":""},{"id":"170","name":"End to End Integration Testing Issue","descriptionHtml":"","callToAction":"End to End Integration Testing Issue","introHtml":"Use this to report issues found in end to end integration testing","icon":12310,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12310","groups":[39],"key":""},{"id":"132","name":"Agent created Change ","descriptionHtml":"","callToAction":"Agent created Change ","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"133","name":"Agent created Service Request ","descriptionHtml":"","callToAction":"Agent created Service Request ","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"134","name":"Agent created Incident","descriptionHtml":"","callToAction":"Agent created Incident","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"135","name":"Agent created TPP Onboarding and Revocation","descriptionHtml":"","callToAction":"Agent created TPP Onboarding and Revocation","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"136","name":"Agent created Problem","descriptionHtml":"","callToAction":"Agent created Problem","introHtml":"","icon":11132,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"129","name":"How to ...","descriptionHtml":"","callToAction":"How to ...","introHtml":"Need help with something","icon":12306,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12306","groups":[30],"key":""},{"id":"130","name":"TPP Onboarding","descriptionHtml":"","callToAction":"TPP Onboarding","introHtml":"To add a TPP onto the Token network","icon":12307,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12307","groups":[32],"key":""},{"id":"126","name":"Help and Information","descriptionHtml":"","callToAction":"Help and Information","introHtml":"","icon":12316,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12316","groups":[31,30],"key":""},{"id":"131","name":"TPP Offboarding","descriptionHtml":"","callToAction":"TPP Offboarding","introHtml":"To initiate the revocation of a TPP from the Token network or against a specific ASPSP","icon":12302,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12302","groups":[32],"key":""},{"id":"139","name":"Performance/Load test","descriptionHtml":"","callToAction":"Performance/Load test","introHtml":"Schedule a performance/load test","icon":12324,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12324","groups":[30],"key":""},{"id":"127","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Use this if you want to tell us about new features you think we should add","icon":12332,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12332","groups":[31,30],"key":""},{"id":"152","name":"Test Issue","descriptionHtml":"","callToAction":"Test Issue","introHtml":"Use this to report test findings (using the TokenTestTool)","icon":12310,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12310","groups":[],"key":""},{"id":"128","name":"Service Issue","descriptionHtml":"","callToAction":"Service Issue","introHtml":"Use this to report Production Incidents. For all Sandbox-related queries, please use Integration Questions.","icon":12323,"iconUrl":"https://tokenio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12323","groups":[30],"key":""}],"reqGroups":[{"id":31,"name":"General"},{"id":30,"name":"Support"},{"id":29,"name":"Integration Questions"},{"id":32,"name":"TPP Management"},{"id":39,"name":"Crowdsource Testing"}],"orderMapping":{"39":[170],"31":[127,126],"15":[82,67],"29":[173],"17":[74,73],"16":[77,69,72],"6":[17,40,43,18,20],"32":[130,131],"10":[41],"30":[129,128,127,139,126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97b8c8fe-4df3-3e12-a658-3bc0d0476f47","appLinkName":"System Confluence","appLinkUrl":"https://tokenio.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://tokenio.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"SERVICE UPDATE","userLanguageMessageWiki":"For the latest on API downtime, click this OBIE link <a href=\"https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime</a>","defaultLanguageHeader":"SERVICE UPDATE","defaultLanguageMessage":"For the latest on API downtime, click this OBIE link https://openbanking.atlassian.net/wiki/spaces/DZ/pages/441614754/API+Downtime","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Token Client Services","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://tokenio.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Ftokenio.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ZGY0OTM5MDczNWZhYTdhNTcxMzg0YWU3MGRlYjMzMmVmZWQ1MDdhNjU5OTk5NmE0NWI4M2M5ZTFiN2M3ZDA1IiwiaXNzIjoiamlyYTpkMjZjMWI2Yi1lY2Q0LTRmZGYtYWMxNS0yZTg2ZjE1NzAxOTgiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjU5OTczNDk4LCJpYXQiOjE2NTk5NzI1OTh9.3bnwtH4stQsVAXMXq7a69SJjwZG5sCsIDXW7Fx6DEUs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6ZDI2YzFiNmItZWNkNC00ZmRmLWFjMTUtMmU4NmYxNTcwMTk4IiwiY29udGV4dCI6eyJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQIiwiaWQiOiIxMTYyOCJ9fX0sImV4cCI6MTY1OTk3MzQ5OCwiaWF0IjoxNjU5OTcyNTk4fQ.JGGeqD8aUGQ1iSP3-0TYIXzrdoYIsHY0IUa49IDybrk\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"11628\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"11628\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://tokenio.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}